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ptr's avatar
ptr
Frequent Visitor
10 years ago
Solved

Remove Gateway Name

I installed the On-premesis data gateway on a server and ran through the configuration and created a gateway and recovery key. The problem is that I was logged on with my O365 admin account and I mea...
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  • Anonymous's avatar
    Anonymous
    10 years ago

    Hi ptr,

    In your scenario, you can't change ownership of the gateway. You can use the admin account to sign up a Power BI pro trial account, then use my steps to share the gateway to your user account.

    Alternatively, when you log in the server with user account, create gateway using a different name.

    Thanks,
    Lydia Zhang

Anonymous's avatar
Anonymous
Not applicable
10 years ago

ptr I haven't done this step by step yet, but you should be able to use the recovery key to change the ownership of the existing gateway to the user account you intended.

  • ptr's avatar
    ptr
    Frequent Visitor
    10 years ago

    Where would I carry out the process to change the ownership? I've started the gateway application on the server it was installed but cannot see any options to perform actions with it.

    • Anonymous's avatar
      Anonymous
      Not applicable
      10 years ago

      Hi ptr,

      In your scenario, you can't change ownership of the gateway. You can use the admin account to sign up a Power BI pro trial account, then use my steps to share the gateway to your user account.

      Alternatively, when you log in the server with user account, create gateway using a different name.

      Thanks,
      Lydia Zhang

    • Anonymous's avatar
      Anonymous
      Not applicable
      10 years ago

      ptr I just tested this scenerio. Here are the steps I took, and it worked.

      (Leave the Gateway in the Power BI Service alone)

      On the server - un-install the current on-premises data gateway.

       - Programs and Features

       - Right click - "On-premises data gateway"

       - Uninstall -> Gateway uninstall will pop up -> Next -> should uninstall successfully.

      Re-install the Gateway

      Sign in with the account you want to run the gateway

      Then select the "Migrate, restore, or takeover an existing gateway

      Select the Gateway (It should be in the dropdown list because you didn't remove it from the Service)

      Input the Recovery Key from the initial gateway

      Configure

       

      You should get a "Connected: <Gateway Name> is good to go.

       

       

      • ptr's avatar
        ptr
        Frequent Visitor
        10 years ago

        That doesn't quite work due to the two different accounts. My standard account can't take ownership of the gateway because it can't see it when choosing the takeover option.

         

        I did get around the issue by granting my admin account a Power BI license then adding my standard user admin privs.