Problem with gateway in Service cloud

[Anonymous]

Hi all,

I'm suffering some troubles with an Analisis Service gateway. Seems like the configuration is ok because i have the tipical green tick as you can see in the following image:

but when i try to refresh a dashboard I'm geeting the following message:

The message is saying that the user or the database doesn't exist but in the Desktop app I'm using the same user and is working fine. I tried to perform some workarrounds like:

-Change the user.

-Removing the gateway connection.

I hope you can help me.

Thanks

[lbendlin]

show the Advanced Settings section.

[Anonymous]

Hi @lbendlin ,

As you can see inthe following screen is in Organizational but i was testing with Public and private and the result was the same.

[lbendlin]

Is your user id enabled for discovery access?

[Anonymous]

Hi,

When i try my user in power bi desktop in order to get the info from Analisys service is working fine and in desktop app i can refresh the data without any problem. 

The credentials that I'm using in Desktop and Service cloud are the same.

Thanks