PowerBI error when logging in | power bi was unable to read the application metadata error

[Anonymous]

Hello guys,

After resetting my password i cant login to powerbi anymore, 

when i tried logging in using laptop it is working but when i used my desktop i am redirected to this error page
please help.

>open link in different browser
>tried chrome, firefox and I.E
>tried INCOGNITO
>SAME Error Message

 

[v-yalanwu-msft]

Hi, @Anonymous ;

There is no definite fix for this and it could be mostly intermittent, retrying may help. But you can still check these points.

1. Logout and login again.
2. Check and confirm you can access other Microsoft 365 services like Teams, SharePoint, OneDrive, etc.
3. Check your account has necessary Office 365 license for PowerBI.
4. White list the Power BI link/domain.
5. Disable the flag for out of blink CORS.
6. If zScaler proxy/firewall is used, disable SSL inspection for powerbi.com domain.
7. Check the behavior for your colleague and try from their machine.
8. Take a look at this post and create a support ticket for assistance if necessary.

Best Regards,
Community Support Team _ Yalan Wu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

Hi, the problem is only showing when using a specific machine/desktop but when trying to access on laptop or other machine it is working. is there any resolution for this? thank you

[lbendlin]

Try clearing the PowerBi caches on that machine. Lucia etc.

[Anonymous]

It is on the PowerBI Service and i also tried on different browser and incognito mode but the error is still showing

[lbendlin]

Is this on shared or premium capacity? Do you have a Pro license?

[Anonymous]

Hello, it turns out that our user had experienced this issue when tying to access a report through an email, when using a laptop it is working but when using a desktop from the office the application metadata error is showing.

[lbendlin]

I asked different questions.

Also please specify if this is a workspace or an app, and if there was recent meta data change in the report but you haven't updated the app yet.

[Anonymous]

Hi, It is on a shared capacity, does not have a Pro license and was accessing a report from a workspace.

[Anonymous]

again, when accessing from a laptop it is working but when using the desktop from the office the metadata error is showing. thank you!