Power BI won't launch

[rianna]

Power BI gets stuck on the lunching screen when I try to open it. It then says that there was an error trying to load the data model. 

I have already uninstalled and reinstalled it and run the application as an administrator. 

Any ideas?

[v-xiaotang]

Hi @rianna 

Thanks for reaching out to us.

>> it then says that there was an error trying to load the data model.  

Is there a more detailed error message? And please check your Power BI Desktop version and whether your data source has changed.

Best Regards,

Community Support Team _Tang

If this post helps, please consider Accept it as the solution to help the other members find it more quickly.

[rianna]

Hello, 

This is the more detailed message I get. I am running the newest version on 64 bit windows

[v-xiaotang]

Hi  @rianna 

Thanks for your reply.

it says "not able to connect to the model", what's your data source? Please check whether its service is running normally. And could you share the capture of all error messages?

Best Regards,

Community Support Team _Tang

If this post helps, please consider Accept it as the solution to help the other members find it more quickly.

[rianna]

I just tried to launch Power BI again to see if there is a longer error message but it no longer provides and error and instead just continously loads....

How can i check what data source I am using?

[Akshay_M]

Opening Power BI Desktop with administrator privilege may resolve that issue. If you can't open with administrator privilege, ask your administrator to determine which security rules are preventing named pipes from properly communicating. Then, add Power BI Desktop and its respective subprocesses to allowlists.

[rianna]

Hi, 

I tried this and it worked to launch it however when i went to open it again it did not launch. Do i need to shut down my computer every time to launch the app?

[Nathaniel_C]

Hi @rianna ,
Try rebooting your machine.

Let me know if you have any questions.

If this solves your issues, please mark it as the solution, so that others can find it easily. Kudos 👍are nice too.
Nathaniel