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Anonymous's avatar
Anonymous
Not applicable
8 years ago
Solved

Power BI service refresh failure e-mail notifications

Hello, 

 

When I receive automatic e-mail notifications about Power BI reports/datasets failing to refresh in the Power BI service, the e-mail is accompanied by the following information:

 

Technical information:

Activity ID: b5drexds-xxxx-xxxx-xxxx-xxxxxxx

Request ID: 6c0cee39-xxxx-xxxx-xxxx-xxxxxx

Cluster Name: WABI-xx-xx-xxxxx-xxxxxxxxxxxx

refresh start time: datetime

refresh end time: datetime

 

Where can I view the error message(s) associated with the activity/request IDs? Are these available in the Windows event log/Azure? Notification e-mails are helpful, but don't provide enough information about where to start diagnosing. 

 

Thanks, 

 

pbix

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  • GilbertQ's avatar
    GilbertQ
    8 years ago
    Hi there

    When you get the error, you can go into the Settings, then Dataset then refresh settings. Here it sometimes gives you more information.

    If that fails then look to try and open the PBIX and refresh that?

    Also ensure that you have got the latest version of the On-Premise Data gateway installed, so that it matches your PBIX file to ensure that the Mashup Engines are the same version.

4 Replies

  • GilbertQ's avatar
    GilbertQ
    Icon for Super User rankSuper User
    8 years ago
    Hi there

    When you get the error, you can go into the Settings, then Dataset then refresh settings. Here it sometimes gives you more information.

    If that fails then look to try and open the PBIX and refresh that?

    Also ensure that you have got the latest version of the On-Premise Data gateway installed, so that it matches your PBIX file to ensure that the Mashup Engines are the same version.
    • Anonymous's avatar
      Anonymous
      Not applicable
      8 years ago

      Thank you GilbertQ.

       

      Yes, that solved my problem - I do however think though that the PBI service could make some error messages more transparent without having to open the project via the desktop application.

       

      Thanks,

       

      Pbix

      • GilbertQ's avatar
        GilbertQ
        Icon for Super User rankSuper User
        8 years ago

        Hi Anonymous

         

        Yes that could always be made a bit better, and I am certain that they are working on that.

  • v-piga-msft's avatar
    v-piga-msft
    Icon for Resident Rockstar rankResident Rockstar
    8 years ago

    Hi Anonymous,

     

    Have you solved your problem?

     

    If you have solved, please always accept the replies making sense as solution to your question so that people who may have the same question can get the solution directly.

     

    If you still need help, please feel free to ask.

     

    Best Regards,

    Cherry