Forum Discussion
Service Refresh Constant Errors
Does anyone else feel like all they do lately is babysit refresh errors?
Currenlty running 300.326.10 (about to download 300.326.11).
I've been doing this along time and lately, probably most of 2026, I feel like a large portion of my job is just tending to refresh errors or manually kicking them off. Am I the only one noticing this?
Anyone have any tips/tricks for sanity?
Follow up: Yes, we always use the latest gateway and we have gone through and load balanced our refresh schedule. As of last week the machine hosting the On-premises Data gateway was pegged. Our engineers have moved from a B Series VM to a D series VM. This move has proved to be very successful and refresh failures dropped dramatically. Next step we will either add additional gateways or move to a VNet Gateway.
Thanks all for the responses. FYI running F32 capacity.
6 Replies
Hi dcrow5378
If you are talking specifically about the gateway, I would make sure first that you have got the latest gateway version installed. If you are still experiencing issues, I would then recommend looking into the gateway hardware and connectivity to make sure that there are no issues that have started happening in there. I have not experienced any issues with the refreshes this year.
Hi dcrow5378
You're definitely not alone, I've seen more discussions around intermittent refresh failures this year than in previous releases. That said, I'd first try to determine whether the failures are service-related or model/data source-related rather than assuming it's the Power BI version itself.
A few things that have helped:
- Check the Refresh history for patterns (same dataset, same time, same error).
Stagger scheduled refreshes so multiple large semantic models aren't competing for capacity at the same time.
- If you're using a gateway, keep it updated and review the gateway logs for intermittent connectivity issues.
- Monitor capacity health (if you're on Fabric/Premium), as throttling or resource contention can lead to seemingly random refresh failures.
Out of curiosity, are your refresh failures mostly gateway timeouts, capacity/resource errors, or are they different every time? That would help narrow down whether the issue is environmental or service-related.
- Solution :
There are some steps which we can use to debug it.
1. Please close all the online files which we are using or calling directly in the Power BI , that might also cause the semantic Model failure1. Look for common failure points:- Are the errors always the same service, dataset, gateway, credential, or dependency? If the Most of failures come from one root cause, fixing that has a much bigger impact than chasing individual refreshes.2. Review refresh schedule:- If many jobs are competing for the same resources, staggering them can reduce transient failures.3. Check gateways and authentication:- Gateway status should Active and also check credentials expiration of gateway or overloaded gateways if you're using in the Semantic model.4. Use monitoring and alerts :- If your platform supports failure notifications or APIs, automate detection so you're only involved when intervention is actually needed.5. Data Volume and Data Types or bad column /data :- We need to validate the 2026 New data, which should proper data type defined and remove the unnecessary columns which is not used.6. Collect error statistics :- Rather than relying on the feeling that "it's always happening," track refresh success rates over a week or two. If you can show that success dropped from, say, 99% to 92% after a particular version, it gives you much stronger evidence when opening a support case.7. capacity volume exceed :- Please validate the utilization of workspace capacity volume , it should not utilize 100 % of capacity during refresh , that might also cause the refresh failure.
Hi dcrow5378
Following up to confirm if the earlier responses addressed your query. If not, please share your questions and we’ll assist further.
Follow up: Yes, we always use the latest gateway and we have gone through and load balanced our refresh schedule. As of last week the machine hosting the On-premises Data gateway was pegged. Our engineers have moved from a B Series VM to a D series VM. This move has proved to be very successful and refresh failures dropped dramatically. Next step we will either add additional gateways or move to a VNet Gateway.
Thanks all for the responses. FYI running F32 capacity.Hi dcrow5378
Thanks for sharing the update. If any of the suggested solutions helped resolve the issue, please let us know. Your acknowledgment would be helpful to other members of the community who may face a similar issue.
