Power BI not logging in using Safari with macOS 10.15 Catalina

[paul_dunn]

Struggling to login power BI after updating to latest version of macOS 10.15 catalina using safari.

Error message is we couldn't sign you in using latest version of Safari which comes with macOS 10.15.

I have done the following but still getting the same issue.

1. Quit Safari
2. Click on Finder
3. Click ‘GO’ in the Apple Menu Bar
4. Hold the Option Key and click on the ‘Library' folder
5. Find the ‘Caches' folder
6. Drag the contents fo the Caches folder (not the folder itself) to trash
7. Restart Safari
8. Sign in

Any ideas what can be done next?

[v-xicai · Accepted solution]

Hi @paul_dunn ,

There are several points you may considerate:

1.Please check if this issue occurs in other browsers.

2.Please check the status of network or firewall that may block users' authentication.

3.Please check if the account license expired.

4.Please try to clear the browser cache, and try it again.

Best Regards,

Amy

Community Support Team _ Amy

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[v-xicai]

Hi   @paul_dunn ,

Does that make sense? If so, kindly mark the proper reply as a solution to help others having the similar issue and close the case. If not, let me know and I'll try to help you further.

Best regards

Amy

[paul_dunn · Accepted solution]

Tried all the above, found on some Macs the first stages generally worked. However a few Macs continued to get the PowerBI login issues. Finally I resolved these issues by updating the Mac OS 10.15 updates.

Thanks

Paul

[Majidbhatti]

Hi,

My client is also facing the same issue both on Safari and Chrome. powerbi.com stuck on LOADING. 

Any help?

[v-xicai · Accepted solution]

Hi @paul_dunn ,

There are several points you may considerate:

1.Please check if this issue occurs in other browsers.

2.Please check the status of network or firewall that may block users' authentication.

3.Please check if the account license expired.

4.Please try to clear the browser cache, and try it again.

Best Regards,

Amy

Community Support Team _ Amy

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[paul_dunn]

Just to add another note it does however work with Chrome, so something in the latest version of Safari is causing this issue.