Power BI Service is Slow

[Anonymous]

Hi,

Some users complain that Power BI is slow. By other users is very fast.

What can be the problem?

Is there a browser that is 100% trustable?

kind regards,

Davina

[v-alq-msft]

HI, @Anonymous 

I wonder if the users are all in the same location. The location of the gateway installation can have significant impact on your query performance. Try to make sure that your gateway, data source locations, and the Power BI tenant are as close as possible to each other to minimize network latency.

For further information, you may refer the document . 

About optimizations for Power BI, please refer the document .

Best Regards

Allan

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

Hi ,

You mentioned to keep the data source , on prem gateway and power bi tenant as close as possible .How do i do that ?

can you help me brief your answer.

I have my data source(analysis service) in server A , on prem gateway in Server B .Tenant is in US illionouis.

Thanks

[nickyvv · Accepted solution]

Hi @Anonymous,

The Chromium based browsers work best in my opinion, so Chrome or Edge.

If you want more info you can read/watch this:

• Testing Performance Of Power BI Reports In The Browser, Part 1 (blog series)
• My Power BI report is slow: what should I do? (video)

[Anonymous]

I created a ticket about this yesterday and got the answer this morning, that problem has been solved:

"Our product team has fixed the issue post which the service started working as expected. Also, our product team has taken necessary measures and kept proper checks in place to avoid any similar issues going forward."

Everything seems to be working. I have given feedback to Microsoft, that this kind of unavailability should not happen and when happens, they should be the one noticing it first by proper monitoring and then asap inform users.

[Anonymous]

can you pls tell me what was the root cause ?

I am facing the same issue

[Anonymous]

Hi@v-alq-msft,

Thanks for your feedback.

We don't use a gateway because our data source is in the cloud. We work with snowflake data.

All our users work in the same location.

Maybe the solution is the use of the browser?

kind regards,

Davina