Forum Discussion

JoJo_001001's avatar
JoJo_001001
New Member
4 months ago

Power BI Service Report not Refresh Properly

Hi all,

 

I’m encountering a strange issue and was hoping someone might be able to help.

I have a report with scheduled refresh configured in the Power BI Service. The scheduled refreshes complete successfully with no errors, but the report itself (or its visuals) does not update. However, when I download the report from the Service and open it in Power BI Desktop, the visuals update immediately—without requiring a manual refresh in Desktop.

So I'm assuming that the semantic model in the Service is refreshing correctly, but the report visuals are somehow being cached. I’ve tried the following with no success:

  • Hard refresh in the browser
  • Clearing the Power BI cache in the service
  • Disabling query caching at the Premium capacity level

Republishing the report, or publishing it under a different name, temporarily resolves the issue, but it reoccurs after a few days.

Does anyone know what might be causing this behavior and how to fix it permanently?

 

Thanks!

Need Help
Tips and Tricks

12 Replies

  • GilbertQ's avatar
    GilbertQ
    Super User
    4 months ago

    Hi JoJo_001001 

     

    Very often this can happen because there is some filter that has been set and each time you open the report it is keeping those filters. If you can, please click on the Reset to Default button as shown below to see if that solves your issue.

     

     

  • v-aatheeque's avatar
    v-aatheeque
    Community Support
    4 months ago

    Hi JoJo_001001 

    Thanks for reaching out to Microsoft Fabric Community Forum.

    Thanks for sharing the detailed behavior, since the dataset refresh is completing successfully, this appears to be related to caching at the report or session level in the Power BI Service.

     

    As initial troubleshooting could you try the following:

     

    • Open the report in an Incognito / Private browser session to rule out browser or session caching.
    • Perform a sign-out and sign-in to Power BI Service and check again.
    • Confirm the dataset refresh timestamp in the workspace to ensure the latest data is available.
    • Try duplicating the report within the Service (instead of republishing) and verify if the duplicated report reflects updated data.
    • If using an App, check whether the issue persists when accessing the report directly from the workspace.

    Reference :
    Data refresh in Power BI - Power BI | Microsoft Learn

    How to configure Power BI report scheduled refresh - Power BI | Microsoft Learn

    Troubleshoot incremental refresh and real-time data - Power BI | Microsoft Learn

    https://community.fabric.microsoft.com/t5/Service/Power-Bi-Report-Visuals-are-not-refreshing-but-the-Semantic/m-p/4355983

     

    Hope this helps!!

    Thank You.

    • JoJo_001001's avatar
      JoJo_001001
      New Member
      4 months ago

      Hi,

      Thanks for the suggestions. Apologies that I had to temporarily replace the report to mitigate the issue, so I was waiting for the problem to reoccur before testing the recommendations provided.

      • This issue is not limited to me — multiple colleagues are experiencing the same behaviour with this report. I don’t have access to Incognito / Private browsing, but given that everyone is affected, it seems unlikely to be a browser or session caching issue.

      • I have already tried signing out and signing back in, but this did not resolve the issue.

      • The dataset is scheduled to refresh daily and all refreshes have completed successfully with no errors. However, when the report is downloaded directly from the Power BI Service (from the report page) and opened in Power BI Desktop, the visuals immediately show the latest data.

      • Duplicated copies of the report exhibit the same issue.

      • Publishing the report again under a different name also results in the same behaviour.

      Thanks.

  • v-aatheeque's avatar
    v-aatheeque
    Community Support
    4 months ago

    Hi JoJo_001001 

    Have you had a chance to look through the responses shared earlier? If anything is still unclear, we'll be happy to provide additional support.

     

     

    • v-aatheeque's avatar
      v-aatheeque
      Community Support
      4 months ago

      Hi JoJo_001001 

      Following up to confirm if the earlier responses addressed your query. If not, please share your questions and we’ll assist further.

      • JoJo_001001's avatar
        JoJo_001001
        New Member
        4 months ago

        Hey, I've responded your inital post earlier this week. Please see below.

         

        Hi,

        Thanks for the suggestions. Apologies that I had to temporarily replace the report to mitigate the issue, so I was waiting for the problem to reoccur before testing the recommendations provided.

        • This issue is not limited to me — multiple colleagues are experiencing the same behaviour with this report. I don’t have access to Incognito / Private browsing, but given that everyone is affected, it seems unlikely to be a browser or session caching issue.

        • I have already tried signing out and signing back in, but this did not resolve the issue.

        • The dataset is scheduled to refresh daily and all refreshes have completed successfully with no errors. However, when the report is downloaded directly from the Power BI Service (from the report page) and opened in Power BI Desktop, the visuals immediately show the latest data.

        • Duplicated copies of the report exhibit the same issue.

        • Publishing the report again under a different name also results in the same behaviour.

        Thanks.