Paginated reports not rendering in Power BI Service

[parhamm]

We have several paginated reports published to Power BI Service.  These reports are accessed by a group of people via a domain group.  There is only person in this group that the paginated reports will not render for.  The reports work for everyone else in the group.  We gave this person explicit rights to the reports and they still won't render for the user.  I don't think this is a permissions issue.  The behavior is the same for this one user when trying to run them in the Power BI App or Workspace.  Any ideas what would cause this?

[parhamm]

For further troubleshooting, we had this user log into O365 on someone else's computer and the user was able to run these reports with no issue.  I feel we've now narrowed down the issue to this person's computer, but still stumped as to what that could be.  

Here are the details of the error: 

Activity ID: 4b7599e3-5895-467d-9889-ac99faeef986
Time: Fri Jan 26 2024 15:43:14 GMT-0500 (Eastern Standard Time)
Correlation ID: ec31516c-2bad-b891-aeec-64e1b1a5c322
Service version: 13.0.22352.90
Client version: 2312.4.17446-train
Cluster URI: https://wabi-us-gov-virginia-redirect.analysis.usgovcloudapi.net/

[bradsy]

Can you paste the content of the details from the error, not the image of the error? Might be able to see what the underlying error is.

[parhamm]

For further troubleshooting, we had this user log into O365 on someone else's computer and the user was able to run these reports with no issue.  I feel we've now narrowed down the issue to this person's computer, but still stumped as to what that could be.  

Here are the details of the error: 

Activity ID: 4b7599e3-5895-467d-9889-ac99faeef986
Time: Fri Jan 26 2024 15:43:14 GMT-0500 (Eastern Standard Time)
Correlation ID: ec31516c-2bad-b891-aeec-64e1b1a5c322
Service version: 13.0.22352.90
Client version: 2312.4.17446-train
Cluster URI: https://wabi-us-gov-virginia-redirect.analysis.usgovcloudapi.net/

[bradsy]

Ah, I did not notice this was USGov. There are special rules, the persons machine might not meet those rules. Here is a document that might help or lead to other ideas why this is happening. https://learn.microsoft.com/en-us/power-bi/enterprise/service-govus-overview