Onpremises Data gateway source configuration failure

[WAMI]

Hi Folks,

I am getting below error , when i try to set up data source connection using,

manage data gatway setting > add data source

Could somebody please advice me what needs to be done to solve the issue.

Data gateway installed PC email - rasitha.chathuranga@wal#####.com

The above email has accees to the the trying data source.

is there any special way to enter windows user name instead of full email.

@power @powerbi3 

what could cause the reason to fail connecting to the data source.

thank you

[WAMI]

[amitchandak]

@WAMI , refer if thee can help

https://docs.microsoft.com/en-us/power-bi/connect-data/service-gateway-onprem-tshoot

https://guyinacube.com/2016/09/21/troubleshooting-connectivity-tips/