On-Premises data gateway (Personal) installation/configuration errors

[Chrisp22o]

Hello,

I am having problems re-installing and configuring my on-premises data gateway (Personal).

After noticing an error with my Gateway, I decided to uninstall the application from my server as I wanted to upgrade to the latest version.  I downloaded the installation file within the Power BI app itself.

When I am installing the software it informs me that I already have an on-premises data gateway (Personal) running on another machine, which I do not seem to have.  I have the option to select Continue to take ownership and after a short while I get the below error message:-

Status Code 'BadRequest' error code 'DM_GWPIPELINE_GATEWAY_CANCELLATIONORTIMEOUTERROR'.  

Ensure "{0}" is running in the Services Control Panel

When I log into 365 into the Power BI app in Settings - Gateway Settings I can see the below error:-

'DM_GWPIPELINE_CLIENT_GATEWAYUNREACHABLE'.

I have tried rebooting the server and re-starting the installation process however I still get the above error messages.

If anyone can offer any advice or provide further information that would be appreciated.

Thank you in advance.

Kind Regards

[v-jiascu-msft]

Hi @Chrisp22o,

Firstly, I would like to post a potential solution. Log in Power BI Service, open settings -> datasets. Find out a dataset which may use a gateway. Then click "Gateway Connection", there could be a old gateway. Delete it anyway. After these steps, reinstall the gateway.

Secondly, Could you please tell me if you use a network proxy? 

Best Regards!

Dale

[Noa]

Hi, 

Pasting Microsoft answer for this error - worked for me 

Please try below steps to solve your issue.

> 

%localappdata%\Microsoft\On-premises data gateway (personal mode)\Microsoft.PowerBI.DataMovement.Pipeline.GatewayCore.dll.config change the value to Https

      <setting name="ServiceBusSystemConnectivityModeString" serializeAs="String">

        <value>Https</value>

      </setting>

Then kill the Microsoft.PowerBI.DataMovement.PersonalGateway.exe process from task manager and restart configuration.

< 

[Noa]

Did you come up with any solution?

[Chrisp22o]

Hi,

Not as yet, im wondering if it's possibly a firewall or port issue?