No access to data source

[Zakaria123]

Hi,

Some of the end users are getting an error when they try to open a report in powerbi.com

(No access to data source)

A lot of end users had this, but after a while the error just disappeared. For some however, the error doesn't disappear. Some might have access to a report, but only for some pages, and not for the other pages of that report. We have checked their account and everything, but couldn't find any reason why they might have this issue. Especially since they never had this issue before until 1 day all of us had that problem, only for the problem disappear just like that for most of us.

How can I solve this?

[jaweher899]

It seems like the end users are facing an issue with accessing the data source for a report in PowerBI.com.

This can happen due to a few reasons:

1. User permission: The end user might not have the necessary permission to access the data source.
2. Data source connectivity: The data source may not be available, or there might be a problem with the connection.
3. Data source configuration: The data source configuration might be incorrect.

To resolve this issue, you can try the following steps:

1. Check the user's permission and make sure they have the necessary access to the data source.
2. Check the data source connectivity and make sure it is available.
3. Check the data source configuration and make sure it is correct.

If the problem persists, try to reach out to the PowerBI support team for further assistance.

[Zakaria123]

Hi, thank you for responding!

I have checked all those things already. The issue is occuring for more than a week now and we have tried everything, including reaching out to support. The chatbox is not very helpful for very specific problems and when I get redirected to submit a support ticket, I get a blank page.