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thomas9921's avatar
thomas9921
Frequent Visitor
5 years ago

New Gateway not working

Hello,  I recently got a new machine from my company's IT department. With it, we had to install a new gateway (on-premise). It appears to be online, but when I try to connect a data source I get an...
dataflow
Gateway issue
v-janeyg-msft's avatar
v-janeyg-msft
Icon for Community Support rankCommunity Support
5 years ago

Hi, thomas9921 

 

Have you tried to enter the credential information again? This error doesn't mean that it is a problem with the gateway. If the gateway connection is normal, you can see the green prompt when configuring the data source, you can check it. If there are multiple gateways, make sure they are all upgraded to the same version. And you need to check whether the new machine has permission to access the data source.

If it doesn’t solve your problem, please feel free to ask me.

 

Best Regards

Janey Guo

 

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

  • v-janeyg-msft's avatar
    v-janeyg-msft
    Icon for Community Support rankCommunity Support
    5 years ago

    Hi, thomas9921 

     

    Is your problem been solved? If yes, kindly mark the helpful answer as a solution if you feel that makes sense. Welcome to share your own solution. More people will benefit from the thread.

     

    Best Regards

    Janey Guo