Forum Discussion

zdudek's avatar
zdudek
New Member
8 years ago

I do not receive email with verification code

Hi,

I'm trying to register but I'm not getting any emails with verification code.

We don't have any filters that could block this emails, i've chcecked junk folder. Do you have any idea what can casue this issue?

Thanks

2 Replies

  • GilbertQ's avatar
    GilbertQ
    Super User
    8 years ago
    I have not had any issues in the past when registering.

    I have seen some instances in the past where the mail server receiving the emails did put them into a SPAM folder or automatically delete them.

    I would suggest contacting your Email Administrator
  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    HI zdudek,

     

    I'd like to suggest you take a look at below link which told about the sign up for power bi.

     

    Signing up for Power BI as an individual

    Troubleshooting

    In many cases, registering for Power BI can be achieved by following the simple self-service signup process listed above. However, there are several reasons why you may not be able to complete self-service signup. The table below summarizes some of the most common reasons you may not be able to complete signup and ways you can workaround these issues.

    Symptom / Error Message Cause and Workaround

    Personal email addresses (e.g. [email protected]) You receive a message like the following during signup: 

    You entered a personal email address: Please enter your work email address so we can securely store your company's data. 

    or 

    That looks like a personal email address. Enter your work address so we can connect you with others in your company. And don’t worry. We won’t share your address with anyone.    		Power BI does not support email addresses provided by consumer email services or telecommunications providers. 

    To complete signup, try again using an email address assigned by your work or school. 

    If you still can't sign up and are willing to complete a more advanced setup process, you can register for a new Office 365 trial subscription and use that email address to sign up.
    Self-service signup disabled You receive a message like the following during signup: 

    We can't finish signing you up. Your IT department has turned off signup for Microsoft Power BI. Contact them to complete signup. 

    or 

    That looks like a personal email address. Enter your work address so we can connect you with others in your company. And don’t worry. We won’t share your address with anyone.    		Your organization’s IT administrator has disabled self-service signup for Power BI. 

    To complete signup, contact your IT administrator and ask them to follow the instructions on the page below to allow existing users to sign up for Power BI and to allow new users to join your existing tenant. 

    You may also experience this problem if you signed up for Office 365 through a partner. Learn more 

    Power BI in Your Organization
    Email address is not an Office 365 ID You receive a message like the following during signup: 

    We can't find you at contoso.com. Do you use a different ID at work or school? 

    Try signing in with that, and if it doesn't work, contact your IT department.    		Your organization uses IDs to sign in to Office 365 and other Microsoft services that are different than your email address. For example, your email address might be [email protected] but your ID is [email protected]. 

    To complete signup, use the ID that your organization has assigned to for signing in to Office 365 or other Microsoft services. If you don't know what this is, contact your IT administrator. 

    If you still can't sign up and are able to complete a more advanced setup process, you can register for a new Office 365 trial subscription and use that email address to sign up.

     

    Regards,

    Xiaoxin Sheng