Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
2 years ago
Solved

Data Activator - Reflex-No email received

I have my reflex and trigger created and started, however,  in my case there are 2 recipients included in the alert and only one receives the email. Both recipient  are internal email address.

 

Reflex
  • jameshutton's avatar
    jameshutton
    2 years ago

    Hello Anonymous, we currently require that all recipients on your trigger have the same email domain as your Fabric user. Example: if you are logged into Fabric as [email protected]. , then all recipients must have @contoso.com addresses. Could you check whether this is the case for your trigger? If it is not, then this would explain the failure.

3 Replies

  • jameshutton's avatar
    jameshutton
    Community Admin
    2 years ago

    Hello Anonymous 

     

    I had another user report the same problem yesterday. Looks like we have a bug here. I have logged it with  our engineering team. I'll post back here once the engineering team has investigated. 

    • jameshutton's avatar
      jameshutton
      Community Admin
      2 years ago

      Hello Anonymous, we currently require that all recipients on your trigger have the same email domain as your Fabric user. Example: if you are logged into Fabric as [email protected]. , then all recipients must have @contoso.com addresses. Could you check whether this is the case for your trigger? If it is not, then this would explain the failure.

  • Anonymous's avatar
    Anonymous
    Not applicable
    2 years ago

    Correct, that was the problem. All the recipients on my trigger  belong to the same company but we don't have the same domain, not exactly the same. I made a test with two recipients with equal domain and we have received correctly the alert. Thank you.