Gateway

Hi  sonalism ,

You can check the following:

1. Is your gateway up to date, if not, you can download the latest version of the gateway from the link below:

Update an on-premises data gateway | Microsoft Learn

2. Check network connectivity: ensure that there are no network issues or firewall restrictions preventing the gateway from connecting to the data source.

Troubleshoot the on-premises data gateway | Microsoft Learn

3. Verify data source credentials: Make sure that the credentials used to connect to the data source are correct and have not expired. You can update the credentials in the gateway settings.

4. You can check that the service account running the gateway has read access to the data source and that the credentials for Power BI Service match the credentials on Power BI Desktop.

You can also check common gateway related errors and solutions in the link below:

Troubleshoot gateways - Power BI | Microsoft Learn

If you still have problems, you can provide detailed gateway error information and we can help you better.

This is the related document, you can view this content:

Best Regards,

Liu Yang

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