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trwatts
Helper I
Helper I

Gateway help

Hi, 

I am stuck trying to work out an issue I have.

I had my personal gateway up and running with no issues then I decided to play with some settings. No idea what I have done. 

I am a new user so it hopefully is somethign simple. 

I have the personal gateway set up and it says its working. The gateway shows up in power bi in my Gateway connection settings. When I go to select the gateway which also shows as its working I get the below error. 

Any help would be fantastic

 

Something went wrong
Failed to use the selected gateway. Please make sure the gateway is up and running and try again.
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: fa761d82-ded7-49a7-b0ed-0b68b2381a1d
Request ID: 7c757bd2-c180-3d0a-da49-ffe837062576
Correlation ID: a80f4482-4016-2511-d795-71803a8bcefe
Status code: 400
Time: Wed Jul 01 2020 16:36:55 GMT+1000 (Australian Eastern Standard Time)
Service version: 13.0.13736.165
Client version: 2006.4.01715-train
Cluster URI: https://wabi-australia-southeast-redirect.analysis.windows.net/

1 REPLY 1
v-xuding-msft
Community Support
Community Support

Hi @trwatts ,

 

What the version of your personal gateway?  Is it 3000.45.7Many issues can surface when the gateway version is out of date. It's a good general practice to make sure you're on the latest version. If you haven't updated the gateway for a month or longer, consider installing the latest version of the gateway. Then see if you can reproduce the issue.

 

 

Best Regards,
Xue Ding
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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