Error logging in to app.powerbi.com for over a week

[Anonymous]

Hello,

I want to report 3 errors. My NGO has office 365 subscription. So we get PowerBI free tier.

1- However, when I go to app.powerbi.com (or click on powerbi icon from office.com), I get this error:

(Owl image)

Something went wrong.
Please try again later.

TECHNICAL DETAILS
Power BI was unable to read the application metadata. Please check the Power BI service status in the below support page and try again later.

Date and Time: 2020-11-25 20:34:53Z

Activity Id: 6d13858e-0928-4919-adc4-93771553da53

Request Id: a1f666b8-68c7-4e70-9ad3-ebced47e4d64

Go to support page

2- When I try to login inside PowerBI desktop all, I get "500 internal server error"

3- When I try to open a support ticket, I can't, because I'm not "PowerBI Pro" tier.

It is possible that many people are in my shoes, and can't get the word to Microsoft because we can't open support tickets.

Any help would be appreciated.

[v-kelly-msft]

Hi  @Anonymous ,

Is your issue solved？Does my suggestion work ?

Best Regards,
Kelly

Did I answer your question? Mark my post as a solution!

[v-kelly-msft]

Hi  @Anonymous ,

Check the troubleshooting below:

https://code2care.org/q/power-bi-error-something-went-wrong-unable-to-read-the-application-metadata

Best Regards,
Kelly

Did I answer your question? Mark my post as a solution!

[GilbertQ]

Hi @Anonymous 

As far as I am aware a NGO still gets a Power BI Pro license at a reduced rate. I would follow that up.

With regards to the error you are viewing what happens if you try a different browser?

Also what happens if you try and access the Power BI Service from another network can you log in?

[Anonymous]

Hello,

Trying another browser didn't help. I'm getting same error from chrome & Edge.

Trying another network: I can login using my work email. But if I use the NGO login, I get the error.