Error installing gateways

[RashmitaR]

Hi I am trying to download the Power BI On Premise gateway. But I am not able to install it completely.Is there any problem with the set up provided?

[v-qiuyu-msft]

Hi @RashmitaR,

In your scenario, I would suggest you check if your environment meet the requirements for on-premises data gateway firstly. You can follow this article: On-premises data gateway.

Also please check installer logs ( %localappdata%\Temp\On-premises_data_gateway_*.log )and configuration logs ( %localappdata%\Microsoft\on-premises data gateway\GatewayConfigurator*.log ) to find if there are any useful information. Also you can take a look at this article to troubleshoot the issue: Troubleshooting the On-Premises Data Gateway.

If you have any question, please feel free to ask.

Best Regards,
Qiuyun Yu

[Greg_Deckler]

What error are you getting? Personal gateway or Enterprise gateway?

[RashmitaR]

I am trying to install the Enterprise gateway.No pop up regarding any error is displayed rather the configuration does not complete. Has this got some thing to do with ports or firewall settings ?

[Greg_Deckler]

I'd check the prerequisites, I believe you have to have Administrator access. You might try right-clicking and "running as administrator"