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newpbiuser01's avatar
newpbiuser01
Helper V
1 year ago
Solved

Error When Exporting Matrix Table in Excel

Hello,   I have a matrix table that loads without any errors in desktop and also when I load it in Power BI Service. However, when we try to export the table in Excel, I get an error saying there i...
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FarhanJeelani's avatar
FarhanJeelani
Super User
1 year ago

Hi newpbiuser01 ,

The error message you're encountering in Excel—"We found a problem with some content in data.xlsx"—typically indicates that something in the exported file is incompatible or corrupt. Since this issue occurs when exporting a matrix table from Power BI, here are some possible causes and troubleshooting steps:

Possible Causes:

  1. Special Characters or Formatting:

    • Certain special characters (like control characters or invisible spaces) in column names, measure outputs, or data fields might cause Excel to flag errors.

  2. Exceeding Export Limitations:

    • Power BI has export limitations, such as row or column counts. If your matrix visual exceeds these limits, the export file may become corrupted.

  3. Null or Unexpected Values:

    • While you've implemented null handling logic, unexpected or unsupported data (e.g., extremely long text, overly large numbers, or unsupported formats) may still cause issues.

  4. Recent Power BI Service Updates:

    • Changes or updates to Power BI Service might have inadvertently introduced compatibility issues with the Excel export functionality.

Troubleshooting Steps:

  1. Simplify the Matrix Table:

    • Reduce the number of rows, columns, and measures in the matrix visual and test the export. This will help identify if the issue is related to size or complexity.

  2. Check for Special Characters:

    • Inspect the column and row headers, as well as data values, for any special characters or non-printable text.
    • Test replacing special characters with standard ones or removing them entirely.

  3. Verify the Data:

    • Create a simplified table visual with only the core data (no measures) from the matrix. Export it to Excel to see if the issue persists.
    • If the simplified export works, reintroduce measures or calculated columns one by one to identify the problematic element.

  4. Test with Another Browser:

    • If you're exporting the matrix from Power BI Service, try using a different browser to rule out browser-specific issues.

  5. Export to CSV:

    • Instead of exporting to Excel, export the matrix as a CSV file. Open the CSV in Excel to check if the content is being exported correctly.

  6. Review Power BI Service Settings:

    • Ensure that no changes have been made to export settings in the Power BI Service. For example, export permissions or formats may have been modified.

  7. Check for Power BI Service Updates:

    • Confirm whether any recent updates to Power BI Service are causing this issue by reviewing the Power BI Support page or forums.

  8. Open the File with Repair:

    • When Excel prompts you to repair the file, click "Yes" to identify if Excel can fix the corruption and point out specific problematic content.

  9. Contact Microsoft Support:

    • If none of the above steps resolve the issue, consider reaching out to Microsoft Support with the exported file for further analysis.

Let me know how these steps work for you!

 

Please mark this as solution if it heps you. Appreciate Kudos.