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jamesgbrooks's avatar
jamesgbrooks
Frequent Visitor
8 years ago

Error Receiving Daily Subscription Email (Email isn't showing Data)

Many colleagues are reporting an error in which the dashboard they subscribe to is not delivering with the proper snapshot of the dashboard. They are receiving a bunch of blank tiles that say "an unexpected error occurs." When they click the dashboard to go to it, all the data loads properly. Why is this email delivering in this way?

 

 

7 Replies

  • CELIAMT's avatar
    CELIAMT
    Regular Visitor
    8 years ago

    Hello,

     

    is there any new about this issue?

     

    Some colleagues have a daily suscription email to a dashboard.  This works ok in for some of us, but, other of us receive the same error that jamesbrooks describes: receiving a bunch of blank tiles that say "an unexpected error occurs."

     

    All of us have permisions to the report and if we click the dashboard to go to it, all the data loads properly.

     

    What could be happening?

     

    Thanks,

    Celia

    • nirvana_moksh's avatar
      nirvana_moksh
      Icon for Impactful Individual rankImpactful Individual
      8 years ago

      Hmm my report and dashboard subscriptions are still working fine as of this morning. Maybe try deleting the subscription and re-subscribe if you have not tried it already.

      • CELIAMT's avatar
        CELIAMT
        Regular Visitor
        8 years ago

        Thank you very much.

         

        Today, the situacion is the opposite that yesterday. The people that yesterday received the error, today it is working fine. And, the people that yesyerday didn´t have problems, today receive the error.

         

        It looks like an aleatory incorrect behaviour.

         

         

         

         

         

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    jamesgbrooks Looks like there are some issues related to this on the support site:

    Users may be unable to receive email subscription notifications via the Power BI service. Engineers are currently working on a fix. Next update @05/21/2018 19:00 PDT.