Forum Discussion

jamesgbrooks's avatar
jamesgbrooks
Frequent Visitor
8 years ago

Error Receiving Daily Subscription Email (Email isn't showing Data)

Many colleagues are reporting an error in which the dashboard they subscribe to is not delivering with the proper snapshot of the dashboard. They are receiving a bunch of blank tiles that say "an une...
CELIAMT's avatar
CELIAMT
Regular Visitor
8 years ago

Hello,

 

is there any new about this issue?

 

Some colleagues have a daily suscription email to a dashboard.  This works ok in for some of us, but, other of us receive the same error that jamesbrooks describes: receiving a bunch of blank tiles that say "an unexpected error occurs."

 

All of us have permisions to the report and if we click the dashboard to go to it, all the data loads properly.

 

What could be happening?

 

Thanks,

Celia

  • nirvana_moksh's avatar
    nirvana_moksh
    Impactful Individual
    8 years ago

    Hmm my report and dashboard subscriptions are still working fine as of this morning. Maybe try deleting the subscription and re-subscribe if you have not tried it already.

    • CELIAMT's avatar
      CELIAMT
      Regular Visitor
      8 years ago

      Thank you very much.

       

      Today, the situacion is the opposite that yesterday. The people that yesterday received the error, today it is working fine. And, the people that yesyerday didn´t have problems, today receive the error.

       

      It looks like an aleatory incorrect behaviour.