Email subscription: something went wrong - unable to load the model

[Anonymous]

Hi,

My users frequently get the following 'something went wrong' message instead of the subscription email.

It doesn't happen every day, but approximately once a week.

Since this is an image we can't click on the link to see the technical details.  It there something we can do about this?

FYI: we are on premium capacity, the underlying report refreshes normally and we are on version 13.0.6109.164

Thank you in advance!

[3G]

We are having the same issue. It is intermittent. We are using an On-Premise Data Gateway in "personal mode" to refresh the model from a SQL Server database.

 

[fma2016]

We are seeing this issue as well.

[zankusrahl]

I have the same issue as well. 

[v-yulgu-msft]

Hi @Anonymous,

Please check whether this dashboard is still viewable in Power BI service. Whether the same error prompts if we open report in service. Have you checked if there was any error in Refresh History in Power BI Service?

Besides, how about deleting the subscription and re-create the subscription?

Regards,

Yuliana Gu

[Anonymous]

Hi @v-yulgu-msft,

The repor is still viewable in Power BI service and we don't have any refresh errors.

I created a Microsoft ticket to discuss this issue.

Thanks for your help.

Regards,

Valérie

[mohsena67]

I have the same issue. 

Anyone was able to fix this issue?

[Anonymous]

Hi @v-yulgu-msft,

The repor is still viewable in Power BI service and we don't have any refresh errors.

I created a Microsoft ticket to discuss this issue.

Thanks for your help.

Regards,

Valérie