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hasenclever's avatar
hasenclever
Helper II
6 years ago
Solved

Consumers cannot access premium workspace

Dear all,   I have a simple problem that seems like a bug. We hired the premium licence to enable everyone on the company to view our reports. That works if we publish the reports on apps and it is...
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  • Anonymous's avatar
    Anonymous
    6 years ago

    hasenclever 
    It is because premium workspace only allows free users to access the content in the workspace rather then access the entire features of that workspace. Hope that is clear for you.

     

    I wouldn't say it is a bug, but definitely something confuses uers. I will discuss with my colleagues and report this issue.


    Paul Zheng _ Community Support Team
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

collinq's avatar
collinq
Super User
6 years ago

HI hasenclever ,

 

Has the user been assigned the license in the Premium licensing?  I have seen this where the Premium has to be "assigned" to the user.

 

 

I would appreciate Kudos if my response was helpful. I would also appreciate it if you would Mark this As a Solution if it solved the problem. Thanks!
  • hasenclever's avatar
    hasenclever
    Helper II
    6 years ago

    collinq the premium license is not assigned to users. It is assigned to a tenant. And them the workspaces are "promoted" as premium workspaces. So as I assigned a role to a free user to my premium workspace, this user should be allowed to navigate to it over the workspaces icon and then enter the workspace to view reports and dashboards and also to be able to colaborate with them, analysing in excel and creating new reports from the workspaces datasets.

     

    This is posible if you assign a free user to the premium workspace and give this user the url from the workspace.

     

    My regards,

     

    Michel