Forum Discussion

Kerr's avatar
Kerr
New Member
2 years ago

Constant logging in with MFA

Hi, I've had a problem for a month or so. When I log in to the desktop app it asks me to log in, having to go through my company MFA. As soon as everything has been accepted for log in the pop up comes again and it is a never ending cycle. It is not an issue with our MFA, we have checked that but i'm still not getting in. 

 

I do the boxes checked for onedrive sharing, no difference. Thanks,

 

Kerr

Need Help

5 Replies

  • vanessafvg's avatar
    vanessafvg
    Icon for Community Champion rankCommunity Champion
    2 years ago

    what method are you using to link, as in what url do you use?

    • Kerr's avatar
      Kerr
      New Member
      2 years ago

      Sorry, I'm not sure what you mean? I use the desktop Power BI app and get the microsoft log in pop up. That then takes me to my organisations MFA log in. When I complete these processes we go back to a new microsft pop up to log that continues on an everlasting loop. I can't open any files I have created or start any new work on it. 

  • Anonymous's avatar
    Anonymous
    Not applicable
    2 years ago

    Hi Kerr ,

     

    For the issue you describe, you need to contact the administrator to change the settings on your account.
    After logging into Microsoft 365 admin center, select multifactor authentication for the administrator account.
    On this page you can see the specific settings for your account.

     

    Best Regards,
    Adamk Kong

     

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly

     

    • Kerr's avatar
      Kerr
      New Member
      2 years ago

      Ah, is disabling the MFA the only way to deal with this? My organisation will not disable it.