Cannot install Azure Backup app

[robbied31]

Hello,

I am trying to setup azure backup reporting Following these instructions here https://docs.microsoft.com/en-us/azure/backup/backup-azure-configure-reports .  I have setup the storage account a few days ago, I have logged into Power BI, I have clicked on "get data/service content packs/azure backup/get it now".   After clicking on "get it now", the screen flickers and then I get taken back to the Power BI dashboard.  I never get the window asking me to connect to my Azure Backup Account.  I Have tried 3 different browsers and 3 different computers.  the problem seems to be within Power BI.  

Can anyone help?

Rob

[v-shex-msft]

HI @robbied31 ,

You can try to use fiddler to trace requests when you get data from azure backup app to confirm if any request has been blocked.

Fiddler - Free Web Debugging Proxy - Telerik

Regards,

Xiaoxin Sheng

[robbied31]

Thanks for the input, but it looks like fiddler is for local https debugging traffic.  How would I use this to trouleshoot Azure to Power BI traffic?

Rob

[robbied31]

The problem isn't that I don't get data from Azure Backup, The problem is that I cannot get the Azure Backup app to install into PowerBI.  I never get the window to connect to the backup account.

Rob

[robbied31]

I was finally able to get the app installed into Power BI, the popup window started showing up to connect to storage account.  I connected to storage account with the key.  All Azure Backup reports are blank.  I see the data in the azure storage account, but it isn't flowing into power bi reports.  I see that someone mentioned a tool above to track data, but I don't know how to use the tool.  Does anyone know how to troubleshoot Data not getting pushed to Power BI?

Thanks

Rob