Can you install template apps in PowerBI with a free account?

[udedomenico]

I have made the due changes in the admin portal to allow template installations but I still get the error when trying to load one of the apps available (freely).

So I wonder if this is an issue with my account wich is, at the moment,  a free account.

The error I am getting: 

----------------------------------------------------------------

Something went wrong
There was a problem installing your template app
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: 9aa591e8-a7a2-4e33-852d-fdd8b00f9335
Request ID: a1a5dc50-9edf-27ec-26b9-7aacb8f6eeff
Correlation ID: a2f346c2-d1a0-b9cc-bb78-c43875c67030
Time: Tue Sep 15 2020 17:21:45 GMT+0200 (Ora legale dell’Europa centrale)
Service version: 13.0.14254.53
Client version: 2008.5.02820-train
Cluster URI: https://wabi-west-europe-e-primary-redirect.analysis.windows.net/

----------------------------------------------------------------

Thanks, 

Umberto De Domenico

[v-xicai]

Hi   @udedomenico ,

Do the suggestions from engineers make sense? If so, kindly mark the proper reply as a solution to help others having the similar issue and close the case. If not, let me know and I'll try to help you further.

Best regards

Amy

[v-xicai · Accepted solution]

Hi @udedomenico , 

To install, customize, and distribute a template app, you need:

• A Power BI pro license.
• Permissions to install template apps on your tenant.
• A valid installation link for the app, which you get either from AppSource or from the app creator.
• A good familiarity with the basic concepts of Power BI .

For reference:

Install and distribute template apps in your organizatio

Best Regards,

Amy 

Community Support Team _ Amy

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Greg_Deckler]

@udedomenico I am not aware of that restriction. You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

[udedomenico]

Hello @Greg_Deckler 

Many thanks for your prompt reply.

My account is free and you may be right, it could be outage related....

I shall try tomorrow and see what happens 😉

Thanks again, 

Umberto

[udedomenico]

Nope, 

Still the same problem.

This is what I get.

The problem is that I do not have the a pro account so I cannot create a ticket...

Any idea you all can share about this?

Could it be a limitation of the free account or the region location?

Thanks, 

Umberto

Something went wrong

There was a problem installing your template app

Please try again later or contact support. If you contact support, please provide these details.

• Activity IDdc892890-d313-4764-863c-0218affa4c02
• Request ID3448af49-4b45-ea9f-e2c7-1ff292991441
• Correlation IDaa0d172a-d808-8b83-097d-578557b1e657
• TimeWed Sep 16 2020 12:16:13 GMT+0200 (Ora legale dell’Europa centrale)
• Service version13.0.14254.53
• Client version2008.5.02820-train
• Cluster URIhttps://wabi-west-europe-e-primary-redirect.analysis.windows.net/