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I have made the due changes in the admin portal to allow template installations but I still get the error when trying to load one of the apps available (freely).
So I wonder if this is an issue with my account wich is, at the moment, a free account.
The error I am getting:
----------------------------------------------------------------
Something went wrong
There was a problem installing your template app
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: 9aa591e8-a7a2-4e33-852d-fdd8b00f9335
Request ID: a1a5dc50-9edf-27ec-26b9-7aacb8f6eeff
Correlation ID: a2f346c2-d1a0-b9cc-bb78-c43875c67030
Time: Tue Sep 15 2020 17:21:45 GMT+0200 (Ora legale dell’Europa centrale)
Service version: 13.0.14254.53
Client version: 2008.5.02820-train
Cluster URI: https://wabi-west-europe-e-primary-redirect.analysis.windows.net/
----------------------------------------------------------------
Thanks,
Umberto De Domenico
Solved! Go to Solution.
Hi @udedomenico ,
To install, customize, and distribute a template app, you need:
For reference:
Install and distribute template apps in your organizatio
Best Regards,
Amy
Community Support Team _ Amy
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Hi @udedomenico ,
Do the suggestions from engineers make sense? If so, kindly mark the proper reply as a solution to help others having the similar issue and close the case. If not, let me know and I'll try to help you further.
Best regards
Amy
Hi @udedomenico ,
To install, customize, and distribute a template app, you need:
For reference:
Install and distribute template apps in your organizatio
Best Regards,
Amy
Community Support Team _ Amy
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
@udedomenico I am not aware of that restriction. You could check the Issues forum here:
https://community.powerbi.com/t5/Issues/idb-p/Issues
And if it is not there, then you could post it.
If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".
Hello @Greg_Deckler
Many thanks for your prompt reply.
My account is free and you may be right, it could be outage related....
I shall try tomorrow and see what happens 😉
Thanks again,
Umberto
Nope,
Still the same problem.
This is what I get.
The problem is that I do not have the a pro account so I cannot create a ticket...
Any idea you all can share about this?
Could it be a limitation of the free account or the region location?
Thanks,
Umberto
There was a problem installing your template app
Please try again later or contact support. If you contact support, please provide these details.
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