I too can no longer sign in to either powerbi.com or desktop. Here are the steps to recreate:
Here is a step-by-step recreation of the issues I am facing with Power BI Desktop and webservice in signing in.
- Issue: Unable to publish project time data from Power BI Desktop to Power BI on the Web due to inability to sign in any longer.
- Using Company email address which has worked in the past 6+ months.
Issues trying to Sign in when publishing from PBI Desktop using the forgot your password link
- After loading the PBI Desktop File, called TimeKeeper.pbix (478 KB), when I go to publish to the web, I click the Publish button (see below)
- I then get this dialog box:
- I enter my work email address that I have used since signing up for the PBI service:
- I then click the Sign In button and get the following dialog box:
- I then enter my PBI Desktop password and click the Sign In button:
- I get the warning “We don’t recognize this user ID or password”:
- I click the link for Forgot your password below:
- I then get the following dialog box. I enter the characters in the picture and click the Next button:
- I then get the following dialog where it has a “loading spinner”, however it just hangs and never completes (I let it run overnight on 2/22/2017 and it was still spinning in the morning):
Issues trying to Sign in when publishing from PBI Desktop using the Can’t Access Your Account link
- I have also tried the following procedure as well:
After loading the PBI Desktop File, called TimeKeeper.pbix (478 KB) When I go to publish to the web, I click the Publish button (see below)
- I then get this dialog box:
- I enter my work email address that I have used since signing up for the PBI service:
- I then click the Sign In button and get the following dialog box:
- I then enter my PBI Desktop password and click the Sign In button:
- I get the warning “We don’t recognize this user ID or password:
- This time I click the link for “Can’t access your Account”:
- I then get the following dialog box. I enter the characters in the picture and click the Next button:
- Again, I then get the following dialog where it has a “loading spinner”, however it still just hangs and never completes:
- Finally, I have also tried to go to https://powerbi.microsoft.com/en-us/ and click the Sign In link at the top of the page:
- I then get the dialog box below, and I enter my work email and my password and check the “Keep me signed in” box.
- Once I click the Sign In button, I get the following dialog box, where I click the “Forgot your password?” link:
- I then get the following dialog box. I enter the characters in the picture and click the Next button:
- I then get the following dialog where it has a “The user ID you entered does not exist. Please check that you have typed your user ID correctly.”
- This is the same work email that I have always used with Microsoft Power BI. Not sure why it is showing it doesn’t exist. I click cancel where I am taken back to the Sign In page where I click the link “Can’t access your account?” It takes me through the same steps as above and indicates that my User ID doesn’t exist.
Unable to re-register my account
- I have also tried to re-registering my User ID/email by going to https://powerbi.microsoft.com/en-us/ and clicking the link for “Sign up free”:
- I get the following options. I have tried both options. Removing and re-installing Power BI Desktop for windows doesn’t see to work. I have also clicked the Sign Up button as shown below:
- I enter my work address in following dialog box and click the Sign Up arrow:
- I get the following notification:
- I then open up the sent email and click the “Yes, that’s me” button. I then am brought to the following webpage and I fill in my First and Last Name and enter a new password:
- I then get the following page that indicates that something went wrong:
- If I click the “OK, got it” arrow button, I am actually logged in to my work space, but without the latest data from the PBI Desktop, and I am still unable to sign in from the PBI Desktop with my work email address and new password. From here I am stuck!
