Forum Discussion
Can't add workspace user
Hello,
Experiencing first-time problem where when I attempt to add a user to a workspace, the circle spins for about 3 minutes and then gives the message below. This is an active user within the same tenant and also has viewer rights in another workspace. As a test, I created a new workspace and attempted to add the same user and it processed in a matter of seconds. I know Fabric workspaces have a limit of 1000 users but I'm only around 150. Workspace in question has F64 capacity. Any suggestions would be much appreciated.
Hi Anonymous,
Try below fixes:-
Check if User Already Exists (Hidden) - Workspace → Access → Search user
Also check in AD group memberships (If found → remove → wait 2–5 min → re-add)
Add via Security Group
- Create Security Group in Azure AD
- Add user to group
- Add group to workspace
Try Different Role First
Try adding as Member or Contributor and then downgrade the role to viewer
Try adding from Power BI browser instead of teams/fabric or Use Manage Access panel vs Share button
Remove a few users from group, wait for few minutes and try re-adding them
Try creating a new workspace (replicate Old one) and adding the user to that group
If you can't create a new workspace as it is a critical production workspace then raise a ticket with Microsoft with
- Workspace ID
- Timestamp
- User UPN
🌟 I hope this solution helps you unlock your Power BI potential! If you found it helpful, click 'Mark as Solution' to guide others toward the answers they need.
💡 Love the effort? Drop the kudos! Your appreciation fuels community spirit and innovation.
🎖 As a proud SuperUser and Microsoft Partner, we’re here to empower your data journey and the Power BI Community at large.
🔗 Curious to explore more? [Discover here].
Let’s keep building smarter solutions together!Anonymous If you are facing error in the UI, try onboarding the user through Power BI Rest API. Try the below API
https://learn.microsoft.com/en-us/rest/api/power-bi/groups/add-group-user
1. Click on Try it -> Login using your microsoft learn account
2. Enter your workspace ID and the user details in the JSON
3. Click Run below
5 Replies
- grazitti_sapna
Super User
Hi Anonymous,
Try below fixes:-
Check if User Already Exists (Hidden) - Workspace → Access → Search user
Also check in AD group memberships (If found → remove → wait 2–5 min → re-add)
Add via Security Group
- Create Security Group in Azure AD
- Add user to group
- Add group to workspace
Try Different Role First
Try adding as Member or Contributor and then downgrade the role to viewer
Try adding from Power BI browser instead of teams/fabric or Use Manage Access panel vs Share button
Remove a few users from group, wait for few minutes and try re-adding them
Try creating a new workspace (replicate Old one) and adding the user to that group
If you can't create a new workspace as it is a critical production workspace then raise a ticket with Microsoft with
- Workspace ID
- Timestamp
- User UPN
🌟 I hope this solution helps you unlock your Power BI potential! If you found it helpful, click 'Mark as Solution' to guide others toward the answers they need.
💡 Love the effort? Drop the kudos! Your appreciation fuels community spirit and innovation.
🎖 As a proud SuperUser and Microsoft Partner, we’re here to empower your data journey and the Power BI Community at large.
🔗 Curious to explore more? [Discover here].
Let’s keep building smarter solutions together! - Jai-Rathinavel
Anonymous If you are facing error in the UI, try onboarding the user through Power BI Rest API. Try the below API
https://learn.microsoft.com/en-us/rest/api/power-bi/groups/add-group-user
1. Click on Try it -> Login using your microsoft learn account
2. Enter your workspace ID and the user details in the JSON
3. Click Run below
Thank you all for the suggestions. Unfortunately, none of them were successful. I opened a ticket with Microsoft. We walked through multiple troubleshooting methods but none of them worked. After about 2 weeks, I did a random attempt but this time it worked and has been working since. No one was ever able to provide an explanation for it wasn't working and then why it suddenly started working again.
Thanks again and sorry for the delayed update
v-kpoloju-msftCommunity Support
Hi Anonymous,
Thank you for reaching out to the Microsoft Fabric Community Forum. Also, thanks to Jai-Rathinavel, grazitti_sapna, for those inputs on this thread.Has your issue been resolved? If the response provided by the community member Jai-Rathinavel, grazitti_sapna, addressed your query, could you please confirm? It helps us ensure that the solutions provided are effective and beneficial for everyone.
Hope this helps clarify things and let me know what you find after giving these steps a try happy to help you investigate this further.
Thank you for using the Microsoft Community Forum.- v-kpoloju-msft
Hi Anonymous,
Just wanted to follow up. If the shared guidance worked for you, that’s wonderful hopefully it also helps others looking for similar answers. If there’s anything else you'd like to explore or clarify, don’t hesitate to reach out.Thank you.
