Can't add workspace user

Hi Anonymous,

Try below fixes:-

Check if User Already Exists (Hidden) - Workspace → Access → Search user

Also check in AD group memberships (If found → remove → wait 2–5 min → re-add)

Add via Security Group

1. Create Security Group in Azure AD
2. Add user to group
3. Add group to workspace

Try Different Role First

Try adding as Member or Contributor and then downgrade the role to viewer

Try adding from Power BI browser instead of teams/fabric or Use Manage Access panel vs Share button

Remove a few users from group, wait for few minutes and try re-adding them

Try creating a new workspace (replicate Old one) and adding the user to that group

If you can't create a new workspace as it is a critical production workspace then raise a ticket with Microsoft with 

1. Workspace ID
2. Timestamp
3. User UPN

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Anonymous  If you are facing error in the UI, try onboarding the user through Power BI Rest API. Try the below API

https://learn.microsoft.com/en-us/rest/api/power-bi/groups/add-group-user

1. Click on Try it -> Login using your microsoft learn account

2. Enter your workspace ID and the user details in the JSON

3. Click Run below