Auto refresh not working

[Anonymous]

Hi All, I have several files that keep on refreshing every day, for some reason 2 files failed to refresh today, getting the following error message :

Cluster URI: WABI-SOUTH-CENTRAL-US-redirect.analysis.windows.net
Activity ID: 34afc3d8-1b88-4b2c-810e-ea42e9388f34
Request ID: e8d5ea94-309b-a2d2-49bd-42898369f6ec
Time: 2024-12-19 21:56:04Z

Any idea what seems to be the problem ?

Thanks

[lbendlin]

please post the actual error message.  If you have a Pro license you can open a Pro ticket at https://admin.powerplatform.microsoft.com/newsupportticket/powerbi and specify the Activity ID and Request ID - the support team can look these up.

[Santhanam]

Hi @Anonymous 

Kindly refer this this old post dealing with similar issue 
https://community.fabric.microsoft.com/t5/Service/Refresh-error-wabi-south-central-us-redirect-analy... 

kindly check the below points for troubleshooting.

1. Did you configure gateway connection with all data sources? Do you use on-premises gateway or personal mode?

2. In “Manage Gateway” setting, please check if each data source can connect to the gateway successfully.

3. Do you get Multi-Factor Authentication (MFA) enabled for the account? Please refer to  https://www.fourmoo.com/2019/02/13/why-is-my-powerbi-dataflow-refresh-failing/

4. If the datasource is sql server. Please also refer to  https://support.microsoft.com/en-us/help/2015756/how-to-troubleshoot-msg-824-in-sql-server

If the issue persists, I would suggest create a support ticket on Power BI Supportpage for better assistance

Regards
Santhanam