App.powerbi.com no error but doesn't log in

[alexgreenedf]

Morning all,

So I have a few issues, the main one being when people try to log on to app.powerbi.com they just get the powerbi logo and it doesn't go any further

Below is a screen shot, no error message, no alert, nothing.

I also couldn't find the proxy or firewall requirements for apps.powerbi.com either, does anyone have a link or something to assist?

Cheers

Alex

[ankitpatira]

@alexgreenedf can you try in different browser, i have logged into power bi service just now and found no issues. I am based in Australia.

[alexgreenedf]

It's 100% an internal issue, what I need are any ports that need to be opened or any particular IE settings that we need to set in order to get this to log in.

[wonga]

The only mention of ports in the Power BI documentation is for setting up the enterprise gateway. Although it's unrelated, it might be a good starting point.

https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-enterprise/#ports

Usually port 443 (HTTPS) is all that's needed.