When many users access a PowerBI report at the same time, a PowerBI server stops responding

[cjp_11]

PowerBI RS scale-out deployment （3 servers） 1、When many users access a PowerBI report at the same time, a PowerBI server stops responding。 2、The CPU usage of the RSPowerBI process on this server is low（0%~1%） 3、The server does not generate logs (Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles\RSPowerBI_*.log)(Database view:ExecutionLog3) 4、When a user accesses PowerBI, the report is always displayed as being loaded 5、The PowerBI server is running normally except during peak access periods Current solution： Start the PowerBI service after stopping it for a few minutes using the RSConfigTool.exe tool. It takes several times to work properly （This kind of treatment is very affecting the normal production use）

[lbendlin]

Sounds like your network cards on the RS might be the bottleneck?

Do you observe actual load balancing?

[cjp_11]

During the peak period of user access, the usage of a single server is as follows: CPU 20%, memory 40%, hard disk 30%, and network card sending and receiving are at 80Mbps (network card uses a high-speed network card).
I don't understand why the network adapter stops the RSPowerBI process completely.
Can the parameters be adjusted to make the RSPowerBI process run normally and stably? Or what are the solutions?thank you！
Additional information: Version 1.18.8702.6380(September 2023)

[lbendlin]

Do you observe actual load balancing?

[cjp_11]

can observe