The on-premises data gateway's service account failed to impersonate the user.

[Anonymous]

Hi All

My PowerBI report running fine for a year but until yesterday , all reports cannot refresh data as error detail below.

Something went wrong

The on-premises data gateway's service account failed to impersonate the user.
Please try again later or contact support. If you contact support, please provide these details.
Cluster URIWABI-EUROPE-NORTH-B-redirect.analysis.windows.net
Activity ID83cc9e10-a192-4c37-ade8-a5d951dd9e4d
Request ID21f24b09-2fae-51f1-a5de-3b32787c974b
Time2020-02-16 13:40:04Z

I have checked both Onprem data gateway software status is ready to be used and Online data gateway status also good to go.

Even try to upgrade version of Onprem data gateway software and reconfigure but doesn't help online reports can refresh data from the Onprem data gateway. anyone know how to check or fix this issue , please advise.

[watts_jim]

Did you find a resolution to this please ?