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gkc9's avatar
gkc9
Frequent Visitor
1 month ago
Solved

Report server on virtual machine - upgrade version

We are currently planning to upgrade our on-premises Power BI Report Server environment running on a Virtual Machine (VM). However, we are encountering intermittent failures during the upgrade proces...
microsoft powerbi
Report Server
  • trivedisunita's avatar
    trivedisunita
    1 month ago

    Hi gkc9 

    The issue likely stems from a combination of SSL certificate validation and SSAS connectivity (Kerberos/SPN or network latency). I recommend validating TLS/certificates, testing SSAS connectivity from the PBIRS VM, and reviewing PBIRS logs for authentication/timeouts.
    For production environments, Microsoft recommends a side-by-side migration approach instead of in-place due to stability risks.
    1. Build a new VM with May 2026 PBIRS
    2. Restore ReportServer databases
    3. Reconfigure URLs, certificates, SSAS connections
    4. Validate reports
    5. Switch DNS/traffic
     This eliminates risk of upgrade corruption.
     
    You can raise a support ticket via Microsoft 365 Admin Center -> Support if logs indicate persistent failures.
    also you can raise an official support ticket through this- https://learn.microsoft.com/power-bi/support/ 
     
    If this reply helped you please mark it as a solution.
     
    Thank you 
    sunita
     
v-kpoloju-msft's avatar
v-kpoloju-msft
Community Support
1 month ago

Hi gkc9, 

Thank you for reaching out to the Microsoft Fabric Community Forum. Also, thanks to trivedisunita,  for those inputs on this thread.

Has your issue been resolved? If the response provided by the community member trivedisunita,  addressed your query, could you please confirm? It helps us ensure that the solutions provided are effective and beneficial for everyone.

Hope this helps clarify things and let me know what you find after giving these steps a try happy to help you investigate this further.

Thank you for using the Microsoft Community Forum.

v-kpoloju-msft's avatar
v-kpoloju-msft
Community Support
1 month ago

Hi gkc9, 

Just wanted to follow up. If the shared guidance worked for you, that’s wonderful hopefully it also helps others looking for similar answers. If there’s anything else you'd like to explore or clarify, don’t hesitate to reach out.

Thank you.