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gkc9's avatar
gkc9
Frequent Visitor
1 month ago
Solved

Report server on virtual machine - upgrade version

We are currently planning to upgrade our on-premises Power BI Report Server environment running on a Virtual Machine (VM). However, we are encountering intermittent failures during the upgrade proces...
microsoft powerbi
Report Server
  • trivedisunita's avatar
    trivedisunita
    1 month ago

    Hi gkc9 

    The issue likely stems from a combination of SSL certificate validation and SSAS connectivity (Kerberos/SPN or network latency). I recommend validating TLS/certificates, testing SSAS connectivity from the PBIRS VM, and reviewing PBIRS logs for authentication/timeouts.
    For production environments, Microsoft recommends a side-by-side migration approach instead of in-place due to stability risks.
    1. Build a new VM with May 2026 PBIRS
    2. Restore ReportServer databases
    3. Reconfigure URLs, certificates, SSAS connections
    4. Validate reports
    5. Switch DNS/traffic
     This eliminates risk of upgrade corruption.
     
    You can raise a support ticket via Microsoft 365 Admin Center -> Support if logs indicate persistent failures.
    also you can raise an official support ticket through this- https://learn.microsoft.com/power-bi/support/ 
     
    If this reply helped you please mark it as a solution.
     
    Thank you 
    sunita
     
trivedisunita's avatar
trivedisunita
Continued Contributor
1 month ago

Hi gkc9 

The issue likely stems from a combination of SSL certificate validation and SSAS connectivity (Kerberos/SPN or network latency). I recommend validating TLS/certificates, testing SSAS connectivity from the PBIRS VM, and reviewing PBIRS logs for authentication/timeouts.
For production environments, Microsoft recommends a side-by-side migration approach instead of in-place due to stability risks.
  1. Build a new VM with May 2026 PBIRS
  2. Restore ReportServer databases
  3. Reconfigure URLs, certificates, SSAS connections
  4. Validate reports
  5. Switch DNS/traffic
 This eliminates risk of upgrade corruption.
 
You can raise a support ticket via Microsoft 365 Admin Center -> Support if logs indicate persistent failures.
also you can raise an official support ticket through this- https://learn.microsoft.com/power-bi/support/ 
 
If this reply helped you please mark it as a solution.
 
Thank you 
sunita