Report Server Jan 2021 Arcgis not showing

[BigRob]

Just installed the new jan 2021 report server and desktop , I have ticked the box under security to enable Arcgis maps and restarted the application but the icon for the maps does not show.  anyone else got it working ?  

[v-deddai1-msft]

Hi @BigRob ,

Thank you for sharing the root cause of the issue. Would you please accpet your own reply as answer to help others find it more quickly.

Best Regards,

Dedmon Dai

[BigRob · Accepted solution]

Thanks, i have found the problem we use a sandbox server for testing new releases of powerbi it runs windows 2012 r2 and i normally test the desktop software here first.  This is where the arcgis doesnt work . but I have installed it on a windows 10 laptop and it works fine.  

[v-deddai1-msft]

Hi @BigRob ,

Based on my test, it works well in my environment, would you please show us the screenshot of visualiztion pane with issue?

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Best Regards,

Dedmon Dai