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When I publish a report using custom visuals on Power BI Report Server, these visuals are shown as an 404 error when I navigate using Android or iOS PowerBI App. If I navigate using the web portal, all runs normally.
Is anyone having the same issue?
Solved! Go to Solution.
You might need to uninstall and install the Power BI mobile app in order to force the clearing of the local cache.
Please try and let us know
We have the same problem with windows app: none of the visuals that are not standard PowerBI are working...
We just pushed a new update with fix for this issue: https://aka.ms/pbireportserver
Please try and see if this solves your problem.
Hello,
Thank you for the quick replying!
I updated to the last version (server and desktop) and created another sample report using three different custom visuals:
- Chord
- Heatmap
- Dual KPI
Results on Mobile:
Only Dual KPI custom worked
You might need to uninstall and install the Power BI mobile app in order to force the clearing of the local cache.
Please try and let us know
Hello,
Reinstalling the app worked perfectly both Android and iOS devices.
Just for documentation, the app was installed for the first time on May/2017 on both devices of my company and it was updated to the last version.
Thank you!
Unfortunately there was a bug in the GA release that prevents custom visuals from working in the Mobile apps in some cases, we are working on a fix and it should be released shortly. Apologies for the inconvenience.
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