Get certified for free when you join Fabric Data Days 2026 and dive into Fabric, Power BI, SQL, AI, and other essential data skills.
Join nowData Days is here! Join us now for 60+ days of learning, challenges, and connection. Learn more
Hi,
While reinstalling PowerBI May 2020 we are getting the below error in the event log. Can anybody help?
Product: Microsoft Power BI Report Server -- Something went wrong, please find details in setup logs.CallStack:
Unhandled Exception: System.Exception: XmlException - at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
at System.Xml.XmlDocument.Load(XmlReader reader)
at System.Xml.XmlDocument.Load(String filename)
at Microsoft.BIServer.Setup.MigrateSettingsStep.MigrateMachineKeyFromWebToRsConfig()
at SetupEngine.Install()
at SetupEngine.Execute()
at Microsoft.BIServer.Setup.Setup.Main(String cmdLine)
at Microsoft.BIServer.Setup.Setup.Main(String cmdLine)
Regards,
Amiya
Solved! Go to Solution.
Try uninstall the current version, and it is recommend to always use the newest 2021 Jan version.
Paul Zheng _ Community Support Team
Try uninstall the current version, and it is recommend to always use the newest 2021 Jan version.
Paul Zheng _ Community Support Team
From the error it appears there is possibly a bad XML file somewhere. Is this a new install or an upgrade? I see you say "reinstall".
Don't miss out on Data Days, June 15 through August 7. Learn Fabric, Power BI, SQL, AI and more.
Check out the May 2026 Power BI update to learn about new features.
| User | Count |
|---|---|
| 3 | |
| 1 | |
| 1 | |
| 1 | |
| 1 |