PBI web users unable to see custom visual

[lsihui_]

Hi, 

I have used a custom visual (Bubble / Scatter Chart - xVizv3.0.1) in my Power BI report, which was created using Power BI Desktop. After publishing the report to the web, other users are unable to view the visual. Please refer to the error message below for more details.

Since all of my users will be accessing the report through the web version, I would appreciate any guidance or workaround that would allow them to view the visual. Thank you in advance for your help!

[SamWiseOwl · Accepted solution]

Hi @lsihui_ 

I know this is a daft question but have you created an account and assigned the emails of your users to the plan?

[v-pnaroju-msft]

Hi lsihui_,

We are following up to see if your query has been resolved. Should you have identified a solution, we kindly request you to share it with the community to assist others facing similar issues.

If our response was helpful, please mark it as the accepted solution and provide kudos, as this helps the broader community.

Thank you.

[v-pnaroju-msft]

Hi lsihui_,

We wanted to check in regarding your query, as we have not heard back from you. If you have resolved the issue, sharing the solution with the community would be greatly appreciated and could help others encountering similar challenges.

If you found our response useful, kindly mark it as the accepted solution and provide kudos to guide other members.

Thank you.

[v-pnaroju-msft]

Hi lsihui_,

We have not received a response from you regarding the query and were following up to check if you have found a resolution. If you have identified a solution, we kindly request you to share it with the community, as it may be helpful to others facing a similar issue.

If you find the response helpful, please mark it as the accepted solution and provide kudos, as this will help other members with similar queries.

Thank you.

[v-pnaroju-msft · Accepted solution]

Thank you, @SamWiseOwl ,for your response.

Hi @lsihui_,

We sincerely appreciate your inquiry on the Microsoft Fabric Community Forum.

In addition to the response provided by @SamWiseOwl , kindly follow the steps mentioned below, which may help in resolving the issue:

1. Ensure that the Custom Visual is correctly published. Open the report in Power BI Desktop, republish it to Power BI Service, and verify the issue.
2. The organisation’s Power BI administrator may have restricted custom visuals. Please request the Power BI administrator to review the settings: Admin Portal → Tenant Settings → Custom Visuals → Allow. Additionally, ensure that the "Publish to web" setting is not restricting visuals.
3. The visual may be corrupted or outdated. In Power BI Desktop, remove the visual, download the latest version from AppSource, re-add it to the report, and republish.
4. Users may not have the required build permissions. In Power BI Service, navigate to Workspace → Access and ensure that users have Contributor or higher access.

If you find our response helpful, kindly mark it as the accepted solution and provide kudos. This will assist other community members facing similar queries.

Thank you.

[SamWiseOwl · Accepted solution]

Hi @lsihui_ 

I know this is a daft question but have you created an account and assigned the emails of your users to the plan?