After installing a new PBI On-prem data GW 14.16.6549.2 junk files and folder a created on the C-drive
Example of folders names:
and so on.
About 10-20 new folders are created every day, and I really have to concentrate when cleaning them out so that the windows folder among others do not get removed!
Within the folders, I find the exact same structure:
Index - empty folder
Temp - empty folder
Cache.Key - file
I have two other gateway installations NOT doing this, and I cant find anything in the logs explaining why those folders are created. I know it is the GW creating them because file owner is local account "PBIEgwService".
Fist step would of course be to reinstall the gw but it runs a bounch data sources in a global company with a number of credentials, so the task of re-installing is quite excensive. And so I dont really like to do it if unnessesary.
Solved! Go to Solution.
Hello srs. Im get a lastest version of PBI GW (3000.27.30 - Feb/20), and this problem (Windows Event Viewer Error ID 36882 - Source Schannel), persists.
We have more than one error per minute.
Any can help-me?
Just wondering if there's been an update on this. I am also experiencing the same problem, Windows 2012 server, gateway installed last Dec.
Also, can these files and folders be deleted without any problems?
I submitted a support ticket for this. It is a known issue. Here is the response I received.
"The issue which you are facing is a known issue and the Product group team is working actively on it."
"I will update you once I get any update on it from the PG team."
I will post any updates I get on this issue.
Last response from Microsoft on 27th of feb.
>>I would like to inform you that the latest gateway is not yet released, we are expecting the ETA would be this week . I will keep you posted with the status.
Dont think the update is released yet though...
I installed the version which is currently available for download (14.16.6614.5) and this solved the problem with the folders generated on the C-drive!
I am experiencing the same issue.
I checked and PBIEgwSerice has permissions to create but not to delete in the root of the C drive. I think that is why folders are being created and not cleaned up. But should it be using the root of C to store refresh cache data? Does anyone know where the path for storing refresh cache data is at? Registry entry? Config file? Wondering if that was corrupted during the install maybe.
Are others with this issue running the service under PBIEgwService or a different user? And does that user have permission to delete in the root of the C drive?
That sounds like a good insight because this started for me some days after I upgraded the gateway on the server and changed from a AD-user to PBIEgwService on the service.
I'm going to move the gateway to a new server, not sure whether I'm going to run it as the PBIEgwService or an AD-user. I'll let you know the result anyway.
Suggested to update system but for me it does not help at all 😞
When I first saw that happened I reset the password for PBIEgwService and next decided to change default account.
I have created new AD account and setup the service to use it.
It changed anything 😞
Folders are still created on C drive.
Ok, that´s god information. Have to tried also granting the active directory account full permission on C-drive to see if it deletes the folders?
Dont think that is a good solution, but would be really good to know...
Granting Full acces right to account that is used for Gateway helps nothing.
Folders are creating too 😞
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