I can't refresh in power bi service.. automatically or manually and giving me this error

[Mohamedfaisal91]

Activity ID: 5719a682-fde1-4316-b781-535a6f4b4b7f

Request ID: 214b917a-36ea-0599-9fc7-4e59d5f21113

Correlation ID: 4a97bb49-911a-489a-6070-94fc3190ac23

Status code: 200

Time: Tue May 06 2025 05:07:00 GMT+0300 (Arabian Standard Time)

Service version: 13.0.25830.39

Client version: 2504.4.23986-train

[v-menakakota]

Hi @Mohamedfaisal91 ,
We are following up once again regarding your query. Could you please confirm if the issue has been resolved through the support ticket with Microsoft?

If the issue has been resolved, we kindly request you to share the resolution or key insights here to help others in the community. If we don’t hear back, we’ll go ahead and close this thread.

Should you need further assistance in the future, we encourage you to reach out via the Microsoft Fabric Community Forum and create a new thread. We’ll be happy to help.

Thank you for your understanding and participation.

[v-menakakota]

Hi @Mohamedfaisal91 ,

May I ask if you have resolved this issue? If so, please mark the helpful reply and accept it as the solution. This will be helpful for other community members who have similar problems to solve it faster.

Thank you

[v-menakakota]

Hi @Mohamedfaisal91 ,

Could you please confirm if the issue has been resolved after raising a support case? If a solution has been found, it would be greatly appreciated if you could share your insights with the community. This would be helpful for other members who may encounter similar issues. 

Thank you for your understanding and assistance. 

[grazitti_sapna]

Hi @Mohamedfaisal91 

Please check the below parameters due to which refresh might be failing

1. Data source credentials not set or expired:

• Go to your Power BI workspace > click the dataset > Settings > under Data source credentials, make sure credentials are entered and valid.

2.Gateway issues (for on-premises data sources):

• If you're using an on-premises gateway, ensure:

• The gateway is online and updated.

• The dataset is correctly mapped to the gateway.

• The machine running the gateway is online.

3.Timeouts or query failures:

• If the dataset contains large data or long-running queries, refresh might fail silently or log minimal details.

• Consider reducing the dataset size or optimizing the source queries.

4.Model or schema changes in source:

• If the structure of the source data has changed (e.g., column names removed or changed), the refresh will fail.

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[v-menakakota · Accepted solution]

Hi @Mohamedfaisal91 ,
Thank you for reaching out to us on the Microsoft Fabric Community Forum.

From the information provided (Activity ID, Request ID, Correlation ID), it appears this issue might require deeper investigation from the Power BI support team.

Since the refresh is failing both automatically and manually, and no specific error message is shown beyond the service metadata, I recommend opening a Microsoft support ticket so they can trace the issue using the Activity and Correlation IDs you’ve shared.

To raise a support ticket for Fabric and Power BI, kindly follow the steps outlined in the following guide:

How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

If this post was helpful, please give us Kudos and consider marking Accept as solution to assist other members in finding it more easily.

Thank you and Regards,
Menaka Kota.