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Si_7777
Helper III
Helper III

Gateway error

‎08-27-2025 06:08 AM

Hi Any help much appreciated

 

Power BI service report refresh was working this morning but now started failing.  Checked and updated the on prem gateway and signed in.  Still getting an issue in the connections page I see this error bwlow, it suggest completing MS support ticket however that page isnt working either.

 

Received error payload from gateway service with ID 3815432: Error logging on username XXXXX

 

 

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Si_7777
Helper III
Helper III

‎08-28-2025 06:12 AM

I managed to unistall the gateway and reinstall using recovery key.  This only worked with an installation pacakge from April not the latest August download

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Si_7777
Helper III
Helper III

‎08-28-2025 06:12 AM

I managed to unistall the gateway and reinstall using recovery key.  This only worked with an installation pacakge from April not the latest August download

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ChielFaber
Solution Supplier
Solution Supplier

‎08-28-2025 01:33 AM

You might want to checkout https://community.fabric.microsoft.com/t5/Service/Received-error-payload-from-gateway-service-with-I...

This is a similar issue with two reported solutions:

ChielFaber_0-1756370002606.png

 


[Tip] Keep CALM and DAX on.
[Solved?] Hit “Accept as Solution” and leave a Kudos.
[About] Chiel | SuperUser (2023–2) |
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