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martim224
Frequent Visitor

Font in email subscription is different then in dashboard

I have a report published to my workspace in a certain font, Effra.  I set up a subscription to have a page emailed to me daily.  When the email is recieved, the font has changed, Times New Roman I believe.   Has anyone else experienced this and is this just a bug or is there a fix?  Thank you. 

 

Report:

martim224_0-1631019537593.png

 

Email:

martim224_1-1631019554444.png

 

6 REPLIES 6
martim224
Frequent Visitor

no the font does not seem to be installed on the report server.  I am brininging it in with a json file. 

that's not how fonts work.  Get ahold of the TTF and install it on the machine running Report Server.

martim224
Frequent Visitor

i do not believe it is installed on my report server.  the IT contacts I have do not seem to know any route to solve this.

martim224
Frequent Visitor

I am bringing it in with a json file as the theme.  how can i add this to the report server?

 

{"name":"GOBS Theme2","background":"#ffffff","foreground":"#004b87","tableAccent":"#b9d9eb","dataColors":["#001e46","#0085ca","#71c5e8","#004b87","#00a9e0","#b9d9eb","#535651","#888b8d","#5b7f95","#b1b3b3","#e8e8e7","#ffce00","#f7a800","#e35205","#b0008e","#77bc1f","#00c4b3","#ff3333","#339933","#ffff00","#168980","#293537","#BB4A4A","#B59525","#475052","#6A9FB0","#BD7150","#7B4F71","#1B4D5C","#706060","#0F5C55","#1C2325"],"visualStyles":{"*":{"*":{"title":[{"show":false,"fontColor":{"solid":{"color":"#ffffff"}},"background":{"solid":{"color":"#004b87"}},"alignment":"left","fontFamily":"Effra","fontSize":12}],"*":[{"fontSize":10,"fontFamily":"Effra","color":{"solid":{}},"goodColor":{"solid":{"color":"#7BF669"}},"neutralColor":{"solid":{"color":"#004B87"}},"badColor":{"solid":{"color":"#FC727A"}},"sentimentColors":[{"increaseFill":{"solid":{"color":"#339933"}},"decreaseFill":{"solid":{"color":"#ff3333"}},"totalFill":{"solid":{"color":"#535651"}},"otherFill":{"solid":{"color":"#ffff00"}}}]}]}},"card":{"*":{"title":[{"show":false,"fontColor":{"solid":{"color":"#ffffff"}},"background":{"solid":{"color":"#004b87"}},"alignment":"left","fontFamily":"Effra","fontSize":12}],"labels":[{"color":{"solid":{"color":"#004b87"}},"labelDisplayUnits":"0","labelPrecision":0,"fontSize":24,"fontFamily":"Effra"}],"categoryLabels":[{"show":true,"color":{"solid":{"color":"#004b87"}},"fontSize":12,"fontFamily":"Arial"}],"wordWrap":[{"show":true}],"background":[{"show":true,"color":{"solid":{"color":"#ffffff"}},"transparency":0}],"border":[{"show":false,"color":{"solid":{"color":"#004b87"}}}]}}}}

Install the font on the Report Server machine the same way you installed it on your PC.

lbendlin
Super User
Super User

Are you certain that that font is actually installed on your report server?

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