Real‑Time Dashboards cannot be created

Hi diegoelasta ,

Could you please confirm if the issue has been resolved through the support ticket with Microsoft? If the issue has been resolved, we kindly request you to share the resolution or key insights here to help others in the community.

Please feel free to contact us if you have any further questions.

Thank you for your understanding and participation.

Hi diegoelasta, 

It soulds like the tenant setting for "Users can create real time dashboards" is only enabled for specific groups. In your first example, the user must be in the group where this is enabled, and in your second example, the user is not. 

Ask your tenant admin to enable it for your other users.  

Create a Real-Time Dashboard - Microsoft Fabric | Microsoft Learn

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Thanks tayloramy 

I got already a confirmation from our tenant admin that this option is not available in the Admin Portal anymore, since this feature was promoted to General Availability.

Looks like an issue with Fabric or with the documentation.

Hi diegoelasta, 

Is the workspace attached to the capacity? a PPU license holder does not need the workspace to be on the capacity, but a pro license holder does. 

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I'm the tenant admin in this case, can confirm that the setting is not there (it's not in the new or updated settings either)

Hi diegoelasta ,

Thank you for reaching out to the Microsoft Fabric Community Forum.

Could you please let us know if the issue has been resolved? I wanted to check if you had the opportunity to review the information provided by tayloramy  and dazfuller . If you still require support, please let us know, we are happy to assist you.

Thank you.

Hi diegoelasta ,

Thank you for providing the additional validation. From your observations and what we're seeing with other tenants, it appears that Pro users are currently unable to create Real-Time Dashboards, even when using an F-SKU capacity workspace. PPU and Premium users are not affected and can still use this feature as expected.

The tenant setting mentioned in the error was removed when the feature became generally available, so the error message is outdated and does not match the current platform behavior. This suggests there may be a licensing alignment issue or a post-GA regression, rather than a configuration issue on your end.

At this point, the recommended next step is to open a support ticket with Microsoft Fabric Support. This will allow the engineering team to verify if this is the intended behavior and update the documentation if needed.

Please use the below link for rasing the support ticket:Create a Fabric and Power BI Support Ticket - Power BI | Microsoft Learn

Hope this helps. Please reach out for further assistance.

Thank you.

Hi,

The error suggests this is more likely a tenant configuration or rollout issue than a capacity issue.

A few things to verify:

• Ensure that Real-Time Intelligence is enabled for your tenant. Some features are controlled by tenant-level settings or are being rolled out gradually, so availability can differ between tenants even if both have Fabric capacity.

• Confirm that the workspace is assigned to the expected Fabric capacity and that Real-Time Intelligence workloads are supported in that region.

• Compare the Fabric Admin Portal settings between the working and non-working tenants to see if there are differences in Fabric feature enablement or preview features.

• If the option no longer appears in the Admin Portal, it may have been moved, enabled by default, or be managed through a service rollout rather than a tenant toggle.

Since one tenant works and another doesn't, despite having appropriate capacity, this points toward a tenant-specific configuration or service rollout difference rather than a licensing problem.

If all settings appear identical, I'd recommend opening a Microsoft Support ticket with:

• Tenant IDs for both environments

• Capacity SKU and region (F4 North Europe vs. F16 Southeast Asia)

• User license type

• Workspace ID

• Timestamp and screenshot of the error

This will help determine whether the feature hasn't yet been enabled for the affected tenant or if there's a backend configuration issue.

For reference:

• https://learn.microsoft.com/fabric/real-time-intelligence/create-real-time-dashboard

If Microsoft identifies the cause or provides a workaround, please consider sharing it here so others encountering the same issue can benefit.

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