Real‑Time Dashboards cannot be created

Hi,

The error suggests this is more likely a tenant configuration or rollout issue than a capacity issue.

A few things to verify:

• Ensure that Real-Time Intelligence is enabled for your tenant. Some features are controlled by tenant-level settings or are being rolled out gradually, so availability can differ between tenants even if both have Fabric capacity.

• Confirm that the workspace is assigned to the expected Fabric capacity and that Real-Time Intelligence workloads are supported in that region.

• Compare the Fabric Admin Portal settings between the working and non-working tenants to see if there are differences in Fabric feature enablement or preview features.

• If the option no longer appears in the Admin Portal, it may have been moved, enabled by default, or be managed through a service rollout rather than a tenant toggle.

Since one tenant works and another doesn't, despite having appropriate capacity, this points toward a tenant-specific configuration or service rollout difference rather than a licensing problem.

If all settings appear identical, I'd recommend opening a Microsoft Support ticket with:

• Tenant IDs for both environments

• Capacity SKU and region (F4 North Europe vs. F16 Southeast Asia)

• User license type

• Workspace ID

• Timestamp and screenshot of the error

This will help determine whether the feature hasn't yet been enabled for the affected tenant or if there's a backend configuration issue.

For reference:

• https://learn.microsoft.com/fabric/real-time-intelligence/create-real-time-dashboard

If Microsoft identifies the cause or provides a workaround, please consider sharing it here so others encountering the same issue can benefit.

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