Forum Discussion
Support from Microsoft Power BI
Hi hereri. Are you using the Enterprise Gateway or the old SSAS connector? I believe the old connector is not longer supported (although I'm not sure if that means it will no longer work or not). This post mentions it is no longer supported:
https://powerbi.microsoft.com/en-us/blog/power-bi-gateways-april-update.
We upgraded to the Enterprise Gateway a while ago, and from memory it was pretty seamless upgrade.
https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-enterprise-upgrade-as-connector/
I can understand your reluctance to change anything though. Power BI is very fragile. I also undestand your frustrations with support.
Hi cmn,
We are using the old connector, which works for several of our customers. You will not see the old connector while trying to create new connections.
I have installed the new connector, and added my user to it. I was under the impression that all connections would then "migrate" to the enterprise connector for my user. If so, it still fails :)
Hi cmn and ankitpatira ... any of you seen the same problem as I have? I have been struggelig with this since Tuesday and the Power BI team seems to have gone into hibernation.
I would appriciate any community assistance :)
hereri I'm assuming when you set up the EG that you created a Datasource matching the same datasource, you didn't specify in your description. And were the reports built in Desktop and pushed to the Service, or did you connect directly from the Service?
Hi Anonymous,
You are correct regarding the EG. The reports were built from the website, not Desktop.
I also get the same problem directly when I click on the dataset itself (see attachment).