Forum Discussion

timlally's avatar
timlally
New Member
1 year ago
Solved

Microsoft Support

Today I was told that if you create a dashboard and try to deploy it thru PowerBI Embedded that is considered custom and Microsoft won't provide support.  Does anyone know how to use PowerBI embedded because Microsoft doesn't support the product and the documentation is obviously not up to date.

Admin
  • Anonymous's avatar
    Anonymous
    1 year ago

    Hi timlally,

     

    Thank you for reaching out to the Microsoft Fabric Forum Community.

     

    Microsoft supports Power BI Embedded, but only at the service and API level. They do not support issues related to custom application code as it is considered out of scope. If you are embedding Power BI reports using the JavaScript SDK or REST APIs, those components are supported. You need to use Power BI Embedded capacity (A SKU) or Premium capacity (P SKU) to embed reports for external users.

    embedding steps:
    Publish the report to PowerBI.com
    Set up an Azure Power BI Embedded capacity
    Register an app in Azure AD
    Use a service principal or master user to obtain an embed token
    Render the report in your web app using the Power BI JavaScript SDK

    If you found this response helpful, please consider marking it as the accepted solution and giving it a thumbs-up so it can assist others in the community as well.

     

    Best regards,
    Prasanna Kumar

8 Replies

    • timlally's avatar
      timlally
      New Member
      1 year ago

      According to Microsoft support is not supported from Microsoft.  As soon as you create a dashboard and try to deploy it even based on the documentation Microsoft support will not provide support.

  • burakkaragoz's avatar
    burakkaragoz
    Super User
    1 year ago

    Hi timlally ,

    This is a good question and highlights an important detail for Power BI Embedded users.

    To clarify:

    • Power BI Embedded is an officially supported Microsoft product. There are many resources, documentation, and developer guides available from Microsoft.
    • Microsoft support will help with issues related to the Power BI Embedded platform, such as problems with APIs, service interruptions, or features that do not work as described in the documentation.
    • If your issue is with custom code, your own integration, or the way you have deployed your solution, Microsoft support may not be able to help. In those cases, you are usually referred to community forums or developer channels for help with custom implementations.
    • When opening a support ticket, try to show that the problem is with the Power BI Embedded service itself. If you can do this, you are more likely to get help from official support.
    • For custom implementation questions, the Power BI Community and Stack Overflow are excellent places to get help from other developers.
    • Always use the latest official documentation for updates:
      https://learn.microsoft.com/en-us/power-bi/developer/embedded/embedded-capacity

    If you have a specific example or error with your embedded dashboard, feel free to share more details here. Maybe someone in the community has solved a similar problem before.

    Hope this helps!

     

    • timlally's avatar
      timlally
      New Member
      1 year ago

      I appreaciate the guidance but I have been a microsoft partner for 35 years.  I know about the documentation, I know how to open a support ticket and explain the issue.  Microsoft support says that as soon as I create my own dashboard and try to deploy it is considered custom.  No custom code was done it is right from there documentation.  This isn't my first rodeo.

  • Anonymous's avatar
    Anonymous
    Not applicable
    1 year ago

    Hi timlally,

     

    Thank you for reaching out to the Microsoft Fabric Forum Community.

     

    Microsoft supports Power BI Embedded, but only at the service and API level. They do not support issues related to custom application code as it is considered out of scope. If you are embedding Power BI reports using the JavaScript SDK or REST APIs, those components are supported. You need to use Power BI Embedded capacity (A SKU) or Premium capacity (P SKU) to embed reports for external users.

    embedding steps:
    Publish the report to PowerBI.com
    Set up an Azure Power BI Embedded capacity
    Register an app in Azure AD
    Use a service principal or master user to obtain an embed token
    Render the report in your web app using the Power BI JavaScript SDK

    If you found this response helpful, please consider marking it as the accepted solution and giving it a thumbs-up so it can assist others in the community as well.

     

    Best regards,
    Prasanna Kumar

  • Anonymous's avatar
    Anonymous
    Not applicable
    1 year ago

    Hi timlally,

     

    Just following up to see if the Points provided was helpful in emodding the report. Please feel free to let us know if you need any further assistance.

     

     

    Best regards,

    Prasanna Kumar

  • Anonymous's avatar
    Anonymous
    Not applicable
    1 year ago

    Hi timlally,


    Just following up to check if the suggested points helped in resolving the issue. Please don’t hesitate to reach out if you need any further assistance.

     

    Warm regards,
    Prasanna Kumar

  • Anonymous's avatar
    Anonymous
    Not applicable
    1 year ago

    Hi timlally,

     

    Just a gentle reminder  has your issue been resolved? If so, we’d be grateful if you could mark the solution that worked as Accepted Solution, or feel free to share your own if you found a different fix.

    This not only closes the loop on your query but also helps others in the community solve similar issues faster.

    Thank you for your time and feedback!

     

    Best,

    Prasanna Kumar